Refund and Returns Policy
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At HWG Organic Farm, we strive to ensure the quality and satisfaction of every order. However, due to the nature of our products, specific terms apply to refunds and returns. Please read our policy carefully to understand your options.
Overview
Our refund and returns policy applies to non-perishable items only. For perishable items, we cannot offer refunds or exchanges unless the product arrives damaged or is incorrect.
For non-perishable items, such as packaged goods or skincare products, our returns policy lasts 7 days from the date of delivery. If 7 days have passed since your purchase, we regret that we cannot offer you a refund or exchange.
To be eligible for a return:
- The item must be unused, unopened, and in the same condition that you received it.
- It must be returned in its original packaging with proof of purchase (e.g., receipt or order confirmation).
Non-Returnable Items
Several types of items are exempt from being returned, including:
- Perishable goods: Fresh produce, organic foods, supplements, or any consumable product.
- Health and personal care items that have been opened or used.
Refunds
Once your return is received and inspected, we will notify you via email about the approval or rejection of your refund.
- Approved Refunds: If approved, your refund will be processed and credited to your original method of payment within 7 business days.
- Partial Refunds: In certain circumstances, partial refunds may be granted (e.g., items returned that are damaged, missing parts, or not in their original condition due to reasons not caused by HWG Organic Farm).
Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank account again.
- Contact your credit card company, as it may take some time for your refund to officially post.
- Contact your bank, as processing times may vary.
If you’ve done all of this and still have not received your refund, please contact us at HWGOrganicFarmLimited@outlook.com.
Sale Items
Only regular-priced items are eligible for refunds. Sale or discounted items cannot be refunded.
Exchanges
We only replace items if they arrive defective, damaged, or incorrect. If you need to exchange an item for the same product, contact us at HWGOrganicFarmLimited@outlook.com.
Shipping Returns
Before returning a product, please contact us at HWGOrganicFarmLimited@outlook.com.
- Customers are responsible for covering the return shipping costs.
- Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
For higher-value returns, we recommend using a trackable shipping service or purchasing shipping insurance. HWG Organic Farm cannot guarantee that we will receive your returned item.
Perishable Items
Due to the nature of perishable goods (e.g., fresh produce, organic food, supplements), we cannot accept returns or refunds unless:
- The item arrives damaged or spoiled.
- The wrong item was delivered.
If you encounter such issues, please contact us within 48 hours of delivery at HWGOrganicFarmLimited@outlook.com with photos of the damaged or incorrect item. We will work with you to resolve the issue promptly.
Need Help?
If you have any questions or require assistance with refunds or returns, please contact us at:
We’re here to help and ensure you have the best possible experience with HWG Organic Farm!
退款及退貨政策
在 HWG Organic Farm，我們致力於確保每一位顧客的訂單品質與滿意度。然而，基於我們產品的特性，退款及退貨政策有特定條款。請仔細閱讀以下政策以了解您的選擇。
概覽
我們的退款及退貨政策僅適用於非易腐商品。對於易腐商品，除非產品在運送過程中損壞或發貨錯誤，否則我們無法提供退款或換貨服務。
對於非易腐商品（如包裝商品或護膚品），我們的退貨政策有效期限為 7 天，自您收到商品當日起計算。如果超過 7 天，我們將無法為您提供退款或換貨服務。
退貨條件
- 商品必須未使用、未開封，且與您收到時的狀態相同。
- 商品必須以原包裝退回，並附有購買憑證（例如收據或訂單確認）。
不可退貨商品
以下類別的商品不接受退貨：
- 易腐商品：新鮮農產品、有機食品、營養補充品或任何可消耗產品。
- 已開封或使用過的健康及個人護理用品。
退款
當我們收到並檢查您的退貨商品後，我們將通過電子郵件通知您退款的審批結果。
- 批准退款：如果退款被批准，我們將在 7 個工作日內處理退款，並將款項退回到您原始付款的方式。
- 部分退款：某些情況下，我們可能僅提供部分退款（例如，退回的商品已損壞、缺少部分配件，且原因並非由 HWG Organic Farm造成）。
延遲或未收到退款
如果您尚未收到退款，請按照以下步驟操作：
- 再次檢查您的銀行帳戶。
- 聯繫您的信用卡公司，因為退款可能需要一定的時間才能正式入賬。
- 聯繫您的銀行，某些退款可能需要額外的處理時間。
如果您完成了以上步驟仍未收到退款，請通過 HWGOrganicFarmLimited@outlook.com 聯繫我們。
特價商品
只有正價商品可以退款，特價或折扣商品不提供退款服務。
換貨
如果商品因質量問題、損壞或發貨錯誤導致需要換貨，我們僅接受換貨服務。如需更換相同商品，請聯繫我們：HWGOrganicFarmLimited@outlook.com。
退貨運費
在退回商品之前，請先通過 HWGOrganicFarmLimited@outlook.com 聯繫我們。
- 客戶需自行承擔退貨的運費。
- 運費不可退款。如果您收到退款，退貨的運費將從退款中扣除。
- 對於高價值商品的退貨，我們建議您使用可追蹤的運輸服務或購買運輸保險。HWG 有機農場無法保證能收到您退回的商品。
易腐商品
由於易腐商品（如新鮮農產品、有機食品、營養補充品等）的特性，除非商品在運送過程中損壞或發貨錯誤，我們無法接受退貨或退款。
如果您遇到此類問題，請在收到商品後 48 小時內 通過電子郵件 HWGOrganicFarmLimited@outlook.com 聯繫我們，並提供損壞或錯誤商品的照片。我們將盡快協助您解決問題。
需要幫助嗎？
如果您對退款或退貨有任何疑問，請聯繫我們：
我們將竭誠為您提供協助，確保您在 HWG Organic Farm 購物體驗愉快！